Case Studies

Calm Again Counseling Silenced Repetitive Questions and Gained More Hours for Client Care with Waybook

Calm Again Counselling, a group therapy practice based in San Francisco, faced the challenge of balancing business operations with the clinical work at the heart of their practice. As the Clinical Director and Therapist, John Clarke found himself often shifting from his primary role to answering repetitive questions from his team, managing onboarding, and maintaining consistent communication. To address these challenges and focus more on client care, John turned to Waybook.

The Challenge

As the practice expanded, John faced several operational hurdles:

Repetitive Inquiries

John was spending too much time answering the same questions from team members, which pulled him away from his primary role as a therapist and business leader.

Inconsistent Process Communication

Each time a new process was introduced, ensuring that the entire team was aware and aligned became increasingly difficult.

Onboarding Challenges

Onboarding new therapists and staff was a critical, yet time-consuming, task. It was essential to ensure that new hires were not only well-integrated into the practice’s culture but also equipped with all the necessary knowledge and tools to excel in their roles.

John Partner

The Solution

Centralized Knowledge Hub

With Waybook in place, John could finally step back from the day-to-day operational inquiries that once consumed his time, allowing him to focus on growing the practice and delivering quality care to clients.

John Partner
Clinicians now know to go to Waybook and search it like an internal Wikipedia. As we've built this up, my phone has gone eerily quiet… People are just using it, finding what they need, and the resource keeps getting better and better.
John Clarke, Clinical Director and Therapist

Implementation

John Partner

Results

John Partner

Personal and Professional Impact

John Partner

Looking Forward

John Partner

Conclusion

Key Results