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Frequently asked questions

How reliable is the document access in the Waybook mobile app?

Our app ensures that you can access your documents, anytime and anywhere you need them. We prioritize quick access so that your documents are always at your fingertips, ready whenever you need them without delays.

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Will the setup consultation help with migrating existing documents to Waybook?

Yes, our experts will assist with migrating your existing documents and information to Waybook, ensuring a seamless transition.

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How do I assign permissions to users or user groups?

Assigning permissions is simple with Waybook's intuitive interface. Administrators can specify permissions for individual users or user groups, ensuring that access is aligned with organizational roles and requirements.

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What is Waybook's backup process?

Waybook has several policies designed to ensure your data is always safe. All data is replicated to a multiple databases, so that in the event our primary database fails, we can get you back online instantly with no data lost.

Alongside that, your data is automatically backed up every hour to geographically separate data centers, with all backups retained for 30 days.

Finally, we take physical backups which are encrypted and stored off-site with a completely separate service provider. This means that our current hosting provider could suffer a complete outage and we would still be able to provide access to your data.

Beyond data, Waybook has a tried-and-tested disaster recovery process in place. You entrust us with your data, and we've spent the last decade making sure we have robust and resilient systems in place to keep it safe.

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