What is Waybook?

Waybook is a company playbook platform: one place to document how your business runs, train your team on it, and prove they have read and understood it. SOPs, policies, onboarding and training, out of scattered drives and people's heads.

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What Waybook actually does

Waybook is a living operating manual for your team: the place where how the business runs is written down, taught and followed. Teams from 10 to 1,000 people run on it. It replaces the mix most growing companies live with: Google Drive folders, a Notion wiki, a 200-page Word document, a shared drive nobody trusts, and the one person everyone asks.

Waybook at a glance

How Waybook works

Capture

Get your processes into Waybook, wherever they live today

Capture a process with Waybook Shots while you do the work, and the screenshots become a step-by-step document you edit in Waybook. Draft from scratch with the AI Assistant (early access) or the AI Content Writer, from a prompt or from your own files. Import what you already have as Word, PDF, PowerPoint or Markdown files. And if there is a lot of it, our Content Migration team moves it for you.

Shots by Waybook capturing a step while you work

Every Waybook feature, by the job it does

Waybook is one product, not a bundle. Here is everything in it, grouped by what it does for you. Plan tiers are noted where a feature is not on every plan.

Capture and import

Get processes out of heads and files and into Waybook.

Train and prove

Learning paths, tests and confirmations, with the reports to show it.

AI

AI that writes, tidies and finds your documentation, and connects it to the AI tools you already use.

What Waybook is, and what it is not

The fastest way to know if Waybook is for you is to know where it stops.

Waybook is

  • A company playbook platform. SOPs, policies and how the business runs, as step-by-step documents assigned to the roles that need them.
  • Onboarding and training software. Role-based learning paths from day one, tests with a pass mark, and due dates that recur for compliance.
  • A searchable knowledge base. Search every document, or ask Waybook Ask in plain English and get the answer with its source.
  • Proof. Read confirmations, test scores, completion reports and an audit log, ready when a client or an auditor asks.
  • AI across the whole thing. The AI Assistant (early access) drafts, restructures and finds gaps. AI Actions tidy text, tests generate from any document, and MCP connects it all to Claude, ChatGPT and more.
  • Built for people-heavy businesses of 10 to 1,000. Law firms, vet practices, building services, property managers, logistics groups, and everything in between.

Waybook is not

  • An HRIS or payroll system. Waybook holds the policies and training your people follow. Contracts, pay and leave stay in your HR system.
  • A project management tool. Waybook documents how work should be done. It does not track tasks, tickets or sprints.
  • An engineering wiki. It is built for the whole company, not for API docs and code. Teams on Confluence for that keep Confluence for that.
  • A video LMS. Waybook does not import SCORM or xAPI courses and does not issue branded completion certificates. Training runs as documents, learning paths and tests, with completion records.
  • File storage. You can attach files and embed documents and video, but Waybook is where the process is written, not where every file lives.
  • A certification body. Waybook is where your ISO 9001 or 27001 documentation lives and gets followed. The audit and the certificate come from your registrar.

Comparing tools? Here is how Waybook differs from each.

Who Waybook is for

The founder wearing too many hats

You are the operations manual right now. Waybook is where that knowledge goes, so the team can answer their own questions and you can stop being the bottleneck.

  • Write each process once as a step-by-step SOP, or capture it with Shots while you do it
  • Assign SOPs to roles so people see what belongs to their job
  • See at a glance who has read and followed each process
  • Fewer quick questions, more time on the work only you can do
Learn more about The founder wearing too many hats

The first-time manager

You inherited a team and a pile of half-written docs. Waybook turns them into a handbook your people actually use, with a training path for every role.

  • One place for policies, how-tos and team standards
  • Role-based learning paths for new starters and promotions
  • Tests and confirmations so you know it landed, not just that it was sent
  • Progress reporting you can take into a one-to-one
Learn more about The first-time manager

The operations manager

Consistency across teams is your job. Waybook gives every process one current version, one owner, and a record of who follows it.

  • Owners, review dates and revision history on every document
  • Notify the right people when a process changes and ask them to re-confirm
  • Flow charts for decision-heavy processes
  • Audit log and completion reports when someone asks for proof
Learn more about The operations manager

The fully remote team

Nobody can lean over and ask. Waybook is the searchable source of truth your team opens first, on desktop or in the mobile app, before they message a manager.

  • Search every document, or ask Waybook Ask a question in plain English
  • News articles and polls for announcements that get seen and acknowledged
  • Mobile app for people who are not at a desk
  • Onboarding that runs on the new hire's schedule, not yours
Learn more about The fully remote team

The multi-location business

Two sites or thirty, the standard has to be the same. Waybook holds the company way in one place and shows each location following it.

  • One playbook, with location-specific subjects where they differ
  • Recurring due dates for compliance training
  • Completion tracked by location, team and person
  • External sharing for contractors and partners who need a subject, not a login
Learn more about The multi-location business

Built for teams that have outgrown the shared drive

From 10 people to 1,000, Waybook keeps everyone on the same page. Start a 7-day free trial, or book a demo and bring your messiest process.

Security and proof, built in

Most Waybook customers have someone to answer to: a client, an auditor, a regulator, a franchisor. The product is built so the answer is a report, not a scramble.

  • Permissions from read-only to publish
  • Read confirmations, test scores and completion reports
  • AES-256 at rest, TLS 1.3 in transit, MFA, activity logs
  • SSO, directory sync, enforced 2FA and audit log on Pro
  • Your content never trains AI models; zero data retention at our AI provider
  • GDPR compliant; privacy policy and sub-processor list published

Trusted by 1000s of growing businesses

Waybook customer logos

Frequently asked questions about Waybook

Waybook is a company playbook platform. Growing teams use it to document standard operating procedures, policies and training in one place, onboard new hires through structured learning paths, and confirm that people have read and understood what applies to them. It replaces documents scattered across Google Drive, Notion pages and people's heads with one searchable source of truth the whole team follows.

You write how the business runs as step-by-step documents and group them into subjects: onboarding, policies, sales, operations, whatever your structure is. Each subject is assigned to the roles, teams or locations that need it, so a new technician and a new office manager each see their own handbook. When a process changes, the people it affects are notified and asked to confirm they have read the update, so the playbook stays current instead of dying on a shelf.

Training runs on the same documents. A learning path puts documents and offline tasks in the order a person should complete them, with due dates, recurring for compliance training. Tests sit inside documents with a pass mark you set, and AI can generate a multiple-choice test from any document in seconds. Progress tracking shows who has completed what by team, role or individual. The common mistake is documenting everything before training anyone; start with the five processes new hires get wrong most, assign them, and build from there.

Start with what you repeat and what hurts. Three good first subjects: the onboarding path for your most common hire, the five questions your team asks you most often, and the processes where a mistake costs money or a customer. Capture them with Waybook Shots while you do them, or import the documents you already have, then assign them and watch who reads them. Structure grows from use, not from planning the whole library up front.

Waybook Shots is a browser extension. You do the task as normal, taking screenshots as you go, and Shots turns them into a numbered step-by-step document with the screenshots in place. You edit the wording in Waybook, assign it to the right roles, and it is live. It is the fastest way to get software processes out of one person's head. See Waybook Shots.

Yes, as a starting point, not as the finished SOP. The AI Content Writer drafts a process from a prompt, AI Actions tidies wording and turns bullet points into steps, and AI can generate the test. The AI Assistant, in early access, does this in one chat panel and can work from your own source files. What scales is the system around it: the draft is assigned to a role, an owner reviews it on a schedule, and confirmations show who read it. AI writes faster; Waybook is what makes the result stick.

Both. Import Word, PDF, PowerPoint and Markdown files yourself and edit them in Waybook. If you have a lot to move, our Content Migration team does it for you: a mapping call, a document review with a time and cost estimate within two working days, then migration in four to ten working days, with your content organized into subjects and documents. Ten hours of migration are included on annual Pro plans with more than 50 seats.

Through Waybook MCP, an MCP server included on the Pro plan. Connect Claude, ChatGPT, Gemini, Perplexity, Cursor or Microsoft 365 Copilot to your Waybook and they answer from your real documentation instead of guessing. The connection is read-only and respects each person's permissions, so an AI tool only sees what that user can see. Your content is never used to train AI models. See Waybook MCP and Waybook AI.

Notion is a general workspace: flexible pages and databases, no built-in training, tests or read confirmation, so following the process depends on goodwill. Waybook is built for the process to be followed: documents are assigned to roles, people confirm they read them, tests check understanding, and reports show the gaps. Trainual is the closest comparison, a playbook tool with training built in; the differences are in capture, AI, pricing and how each handles multi-location teams. Read Waybook vs Notion and Waybook vs Trainual.

Ready to build your Waybook?

Start your 7-day free trial, or book a demo and see Waybook on your own processes.

4.9/5 on Capterra
Trusted by 18,000+ Companies