The Stellar Family of Companies runs everything from property management to construction and development across the vast state of Texas. But with teams spread hours apart, scaling training and maintaining consistency was no easy feat. Enter Waybook: the tool that helped them trade outdated PDFs and patchy onboarding for a streamlined system that turned training from "horse and plow to full-on tractor" mode - Sloane’s words, not ours.
Before Waybook, Stellar’s training was a patchwork of outdated documents, scattered systems, and inconsistent approaches. Processes varied from property to property, onboarding took too long, and no one had a clear picture of what “right” looked like. Sloane stepped in to bring order to the chaos and that started with identifying three major roadblocks.
Stellar's training documentation lived in a maze of outdated Word docs and PDFs. With no screenshots, no video walkthroughs, and no step-by-step clarity, staff were left to interpret vague instructions on their own. This led to inconsistent practices and constant questions.
To give new property managers a strong start, regional staff would often spend up to two weeks on-site—traveling six to eight hours to deliver hands-on training. While this showed dedication, it wasn’t scalable and pulled valuable time and resources away from other priorities.
With each property doing things their own way, data collection was disorganized and time-consuming. Pulling performance reports meant combing through multiple systems and workflows.
Some properties used the software to track tours. Others wrote it down. The result? Five reports for the same data.
What Stellar needed wasn’t just a place to store documents - it was a living, breathing hub where training could be standardized, processes could evolve, and teams could move faster together. With Waybook, Sloane found a platform that delivered on all fronts. From onboarding new hires to refining long-standing procedures, Waybook became the single source of truth for teams across Texas.
Waybook gave Sloane the ability to create crystal-clear, step-by-step guides with screen recordings and embedded visuals - helping team members follow processes with ease and independence.
Smart search and AI-powered suggestions meant staff could get what they needed instantly - no guessing keywords. Plus, Waybook's integration with Microsoft Teams made access totally seamless.
Updating outdated processes? No problem. Waybook made it simple to modernize, review, and roll out documentation - without scheduling yet another meeting.
I'd looked at Trainual and other platforms, but they just didn’t fit with what we needed. Waybook was a perfect match.
Sloane led the transformation with a vision, and Waybook gave her the tools. She started by copying old documents, rewriting them with AI assistance, and enhancing them with embedded videos and visuals. HR forms, onboarding processes, and operations tasks were digitized and organized in one central location.
Waybook helped us organize, modernize, and launch a whole new way of doing things - without endless meetings.
Waybook didn’t just solve a few training headaches - it reshaped how Stellar operates. From faster onboarding to cleaner data and fewer interruptions, the results speak for themselves.
From two weeks to one. Waybook cut onboarding time in half, freeing up regional managers to focus on strategy rather than repeating the same training.
No more endless calls or screen shares. If someone needs help, they get a direct link to a process, instantly.
With standardized processes, data is consistent across all properties. Teams now pull a single report instead of five.
Regional managers now travel less and can support more properties thanks to Waybook’s always-on access.
Training used to mean two weeks of chaos. Now, we spend less time teaching and more time connecting.
Implementing Waybook didn’t just save time—it created a cultural shift. New hires feel confident, managers feel supported, and the company is finally scaling with clarity and cohesion.
This has been my biggest success in the role. It’s pushing the company forward - exactly what I was hired to do.
The next phase? Bringing construction, development, and marketing into Waybook. With a proven model already in place, Sloane is ready to expand the playbook beyond property management.
Right now it’s just property. But we’ll grow with Waybook - and use even more of what it offers.
Stellar Family of Companies turned a fragmented, paper-heavy system into a seamless, searchable, scalable knowledge hub. Waybook has become the company’s powerhouse for training, onboarding, and process clarity - helping them grow smarter, faster, and stronger.
