Equip your support team with everything they need to navigate your customers through each product or service you provide.
Help your customer service team to offer high-end support, keep your clients engaged and keep your customer lifetime value growing.
Create personalized skill asessments that develops your service agents into problem solving ninjas.
Engage customers on long-lasting business relationships that turn them into fans. Generate repeated sales and recommendations.
Invite users to self-register, sort them into groups, instantly auto-assign trainings and run a stress-free customer service department.
You have full control over which subjects your teammates can access and set permissions accordingly; these can be no access, read, edit and publish.
When you register for your Waybook, you will automatically have access to our ‘Start with Waybook’ subject, which will give you all of the essential knowledge to get going. You will also have the option of starting with a templated structure for SOP and document inspiration.
Yes! You can import images and attach files directly from Dropbox, Gdrive and more. Google Docs, sheets & Airtables can be embedded directly into Waybook Docs. Plus you can connect your Waybook to Slack and more than 3000 other tools using our Zapier integration.
Yes! You can set your own colours and logo to make Waybook your own. Pick your own subdomain like mycompany.waybook.com or use our CNAME feature to connect your own fully custom domain.
Here are just a few things that set Waybook apart from our competitors:
✨ An intuitive content structure created by process experts
✨ Powerful text editor to create rich and engaging content
✨ Ability to track read views and progress
✨ Tests and assessments to confirm knowledge consumption
Waybook has several policies designed to ensure your data is always safe.
All data is replicated to a secondary database, so that in the event our primary database fails, we can get you back online instantly with no data lost. Alongside that, our database is automatically backed up every hour to a geographically separate data center, with all backups retained for 30 days.
Finally, because Waybook is paranoid about making sure all your data is safe, we take our own backups which are encrypted and stored off-site with a completely separate service provider. This means that our current hosting provider could suffer a complete outage and we would still be able to provide access to your data.
Beyond data, Waybook has a tried-and-tested disaster recovery process in place. Our infrastructure is defined via code, meaning we can recreate all of our servers in a matter of hours if needed. You entrust us with your data, and we've spent the last decade making sure we have robust and resilient systems in place to keep it safe.
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