If you're looking for a template to help you create a customer support handbook, you've come to the right place. This template will provide you with all the information you need to get started, including what to include in your handbook and how to format it.
Your customer support handbook should be a resource that your team can refer to when they need help handling customer inquiries. It should cover all the basics of customer support, from how to handle common questions to escalation procedures.
In this step, you should share a description of your organisation and its history, as you would describe your company to your customers. This will help your support team better understand how you want them to talk about you.
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