You should use this document to help your support team better understand key features of your product or service, as well as any tricks they can share with your customers.
This step should introduce them to the document and could even act as a contents page, with links to steps to help them navigate to key information during their support shift.
In this document, we'll cover the key features of [your product or service] and some tips or hacks which can be shared with customers to help them achieve their goals.
You can use these quick reference links to find answers during your support shift or work through the document to familiarise yourself with [your product or service].
Key Features | Product Hacks |
We believe it's crucial to understand [your product or service] to deliver the best possible support.
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