Responsibilities & KPIs

Customer Support

Are you looking for a template to help you outline your customer support KPIs and responsibilities? If so, you've come to the right place! This template can be useed to outline your own customer support KPIs and responsibilities. As with all of our templates, we'll also offer some tips on how to get the most out of this template and create a comprehensive and engaging handbook for your customer support team.

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This document should be used to outline your support teams responsibilities and key performance metrics.

To help all members of your team understand where they fit in, we recommend opening this document with an organisation chart of your customer support department. You may also wish to include contact information for key team members and managers.

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Responsibilities & KPIs

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