Features Pro plan

Custom Domain (CNAME)

Make Waybook feel like part of your company. Serve your knowledge base from your own domain, such as knowledge.yourcompany.com, so every link your team shares looks and feels like yours.

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Illustration of custom branding in Waybook

What you get

Serve your Waybook from your own domain, such as knowledge.yourcompany.com, with a CNAME record. Also known as a vanity URL.

  • Choose any subdomain of your company domain for your Waybook
  • One CNAME record pointing to cname.waybook.com and you're live
  • TLS certificates are provisioned and renewed for you
  • Pairs with custom branding for a fully white-labeled experience

A closer look

A custom domain, sometimes called a CNAME or vanity URL, puts your Waybook on an address you own. Instead of a generic app link, your team opens knowledge.yourcompany.com, playbook.yourcompany.com or whatever subdomain suits you, and every shared link, bookmark and email notification carries your name.

Setup is a single DNS record. Create a CNAME on your chosen subdomain pointing to cname.waybook.com, activate the domain in your Waybook branding settings, and once DNS has propagated (usually within 24 to 48 hours) your Waybook answers on the new address. Waybook provisions and renews the TLS certificate, so connections are encrypted end to end without any certificate management on your side. If you ever change domains, update the record and let our support team know.

Combined with custom branding, which adds your logo and brand colors, a custom domain makes Waybook feel like a system you built rather than a tool you bought - which matters when you're asking a whole company to adopt it.

Common questions

See all FAQs

Yes, it is possible to create a custom domain for your Waybook on our Pro plan.

Also known as "custom domains" or "vanity URLs". Using CNAME, you can put your Waybook on your business’ website, for example: knowlege.yourcompany.com.

Try it with your own processes

Start a free 7-day trial of Waybook, or book a demo and we’ll walk you through it with your team’s processes in mind.

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